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Product Availability

Under the description on each products detailed information page is an estimate of how long it typically takes us to source that particular product "if we don't have the product in stock". We do stock the majority of products displayed on the site, but include this reference to avoid disappointment. Once the product has left our distribution centre, the target shipping times below apply. To see the product availability time for the products you have ordered, see each products detailed information page. All orders are shipped as a single packaged unit, so the longest time shown for the individual products you have chosen will apply.

Closing Dates for International Christmas Services

Below are the closing dates given by New Zealand Post for their International Christmas services. While New Zealand Post makes every effort to delivery Christmas mail in time for Christmas, they can't/don't guarantee delivery - therefore neither can we because we use them.

Region Economy / Air Mail Urgent / Express Air
Australia 1 December 10 December
South Pacific 1 December 10 December
East Asia 25 November 5 December
North America 25 November 5 December
UK & Europe 25 November 5 December
Rest of World 25 November 5 December

Shipping Times & Terms

Target shipping times are based on historical performance of our shipping service provider to major cities. You can expect that items sent to a particular zone will usually arrive at their destination within the time frame specified for each service. Because our shipping service provider does not not directly control all parts of the delivery chain, we cannot guarantee that your items will always reach their destinations within the target times. We do not pay compensation for any delay in the shipping of your item. The shipping times shown here apply once all of the items in your order have been collated, and the order is dispatched from our distribution centre. Delays due to customs clearance or internal service are not accounted for. International orders are subject to import duties or taxes levied by the authorities in the receiver's country. These duties, taxes or charges are payable by the receiver. All items are considered gifts, and usually incur no extra costs.

Domestic Shipping (Within New Zealand)
Delivery to some remote or rural areas may take longer than the times specified. A business address describes a business in a CBD or a group of shops/businesses in a suburb.
 Economy / Parcel Post
Auckland Region Next Working Day
North Island 1-2 Working Days
South Island
Incl. Gt Barrier, Chatham & Pitt Island.
2-3 Working Days
 Urgent / Courier
Business Address (Nationwide) By 9am the next working day
Residential Address (Nationwide) By 12 noon the next working day
Rural Shipping Address (Nationwide) Within 3 working days

International Shipping (Outside New Zealand)
Shipping to areas outside major cities, or where your item is dutiable or is held in customs, may take longer than the times specified.
   Economy / Air Mail Urgent / Express Air
Australia (Zone A) 3-6 days 1-3 days
South Pacific (Zone B) 3-10 days 2-5 days
East Asia & North America (Zone C) 4-10 days 2-4 days
UK & Europe (Zone D) 4-10 days 2-4 days
Rest of World (Zone E) 5-10 days 2-5 days
     

   
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